Часто Задаваемые Вопросы
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What is the difference between Glatt and Chalak kosher meat?
Glatt kosher refers to meat from animals whose lungs are smooth and free of adhesions, meeting the highest Ashkenazi standards. Chalak is the Sephardic equivalent, meaning "smooth" in Hebrew. Both certifications ensure the highest level of kosher compliance. We offer both options across our full product range.
What is the minimum order quantity?
Our minimum wholesale order is 250kg. We offer competitive volume-based pricing — the larger your order, the better the rate. Contact us for a personalized quote tailored to your business needs.
Which countries do you deliver to?
We deliver to all European countries including Poland, Germany, France, Netherlands, Belgium, United Kingdom, Spain, Italy, Hungary, Czech Republic, Romania, Sweden, Portugal, Slovakia, Austria, Switzerland, and more. We also ship to Israel. Contact us if your country is not listed.
How do you maintain meat quality during shipping?
We use full cold-chain logistics with temperature-controlled vehicles and insulated packaging. Our meat is kept at optimal temperatures from our facility to your doorstep, with continuous monitoring throughout transit. Every shipment includes temperature logs for your records.
What kosher certifications do your products carry?
All our products are certified under strict rabbinical supervision. We offer both Glatt and Chalak certifications, with every stage of production — from slaughter to packaging — supervised by certified mashgichim (kosher supervisors). Certificates are provided with each order.
What payment methods do you accept?
We accept bank transfers, Przelewy24 (including BLIK, credit/debit cards, and online transfers), and can arrange payment terms for recurring wholesale customers. All transactions are secured with SSL encryption.
How does the quote process work?
Simply browse our catalog and add items to your cart, then submit a quote request with your details. Our team reviews your request and responds within 24-48 hours with personalized wholesale pricing, delivery scheduling, and any special arrangements.
Can I set up recurring orders?
Yes, we support recurring orders on a weekly, bi-weekly, or monthly basis. Recurring customers benefit from dedicated account management, priority scheduling, and preferential pricing. Indicate your preference when requesting a quote.
Do you offer custom cuts or special packaging?
Absolutely. We can accommodate custom cutting specifications, portion sizes, and packaging requirements. Whether you need specific cuts for your restaurant menu or retail-ready packaging for your shop, contact us to discuss your needs.
What are the typical shipping times?
Shipping times depend on your location: 1-2 business days within Poland, 2-4 business days for Central Europe, and 3-7 business days for other European destinations. We coordinate delivery schedules in advance to ensure your order arrives when you need it.
What is your returns and quality guarantee policy?
We stand behind the quality of every order. If any product does not meet the agreed specifications or arrives outside of temperature parameters, we will arrange a replacement or full refund. All claims must be reported within 24 hours of delivery with photographic documentation.